What’s happened to customer service?

####-Original Message####-
From: Holly Betz [mailto:hbetz@cornellandassociates.com]
Sent: Friday, October 25, 2002 5:17 PM
To: ‘Angela M. Benson’
Subject: RE: Helpful hint…

thanks for your input Angela, but if you look in the Seattle Times,and most
advertisement, the ads do not list square footage. We do provide, however,
telephone numbers to call so that you can ask what the square footage is as
well as view the apartment. and to add to your comment, due to the fact you
claim our website is worthless to you, I wouldn’t want a tenant with your
attitude anyways.

and your email client didn’t catch your mistake.

####-Original Message####-
From: Angela M. Benson [mailto:angela.benson@eprojectcompany.com]
Sent: Friday, October 25, 2002 2:57 PM
To: Holly Betz
Subject: RE: Helpful hint…

I was looking at all of your rental properties, and did not come across one
with square footage listed. I’m afraid I am unaware of the relevance of your
“helpful hint” to spell check, especially as I already have my email client
automatically configured to do so before an email is sent.

Judging by your customer service approach, I do not think I will be
interested in any of the properties your company manages.

Thanks anyway,
Angela M. Benson

####-Original Message####-
From: Holly Betz [mailto:hbetz@cornellandassociates.com]
Sent: Friday, October 25, 2002 11:25 AM
To: ‘Angela M. Benson’
Subject: RE: Helpful hint…

what property are you referring to? and a helpful hint to you, try using
spell check before you send an email.

####-Original Message####-
From: Angela M. Benson [mailto:angela.benson@eprojectcompany.com]
Sent: Thursday, October 24, 2002 7:11 PM
To: hbetz@cornellandassociates.com
Subject: Helpful hint…

When I look for an property, I look for two things… a.) a photo of the
property, and b.) square footage.

You guys don’t list square footage at all, which makes your listings
worthless to me.
Please consider adding them to your listings.

Angela

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Color Quiz.com

Your Existing Situation
Works well in cooperation with others. Needs a personal life of mutual understanding and freedom from discord.

Your Stress Sources
Has an unsatisfied need to ally herself with others whose standards are as high as her own, and to stand out from the rank and file. This subjects her to considerable stress, but she sticks to her attitudes despite lack of appreciation. Finds the situation uncomfortable and would like to break away from it, but refuses to compromise with her opinions. Unable to resolve the situation because she continually postpones making the necessary decision as she doubts her ability to withstand the opposition which would result. Needs the esteem of others, compliance with her wishes, and respect for her opinions before she can feel at ease and secure.

Your Restrained Characteristics
Circumstances are such that she feels forced to compromise for the time being if she is to avoid being cut off from affection or from full participation.

Your Desired Objective
Over-imaginative and given to fantasy or day-dreaming. Longs for interesting and exciting things to happen and wants to be admired for her charm.

Your Actual Problem
The tensions induced by trying to cope with conditions which are really beyond her capabilities, or reserves of strength, have led to considerable anxiety and a sense of personal (but unadmitted) inadequacy. She reacts by seeking outside confirmation of her ability and value in order to bolster her self-esteem. Inclined to blame others so that she may shift the blame from herself. Anxiously searching for solutions and prone to compulsive inhibitions and compulsive desires.

Feels insufficiently valued in her existing situation, and is seeking different conditions in which she will have greater opportunity of demonstrating her worth.

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