What’s happened to customer service?

####-Original Message####-
From: Holly Betz [mailto:hbetz@cornellandassociates.com]
Sent: Friday, October 25, 2002 5:17 PM
To: ‘Angela M. Benson’
Subject: RE: Helpful hint…

thanks for your input Angela, but if you look in the Seattle Times,and most
advertisement, the ads do not list square footage. We do provide, however,
telephone numbers to call so that you can ask what the square footage is as
well as view the apartment. and to add to your comment, due to the fact you
claim our website is worthless to you, I wouldn’t want a tenant with your
attitude anyways.

and your email client didn’t catch your mistake.

####-Original Message####-
From: Angela M. Benson [mailto:angela.benson@eprojectcompany.com]
Sent: Friday, October 25, 2002 2:57 PM
To: Holly Betz
Subject: RE: Helpful hint…

I was looking at all of your rental properties, and did not come across one
with square footage listed. I’m afraid I am unaware of the relevance of your
“helpful hint” to spell check, especially as I already have my email client
automatically configured to do so before an email is sent.

Judging by your customer service approach, I do not think I will be
interested in any of the properties your company manages.

Thanks anyway,
Angela M. Benson

####-Original Message####-
From: Holly Betz [mailto:hbetz@cornellandassociates.com]
Sent: Friday, October 25, 2002 11:25 AM
To: ‘Angela M. Benson’
Subject: RE: Helpful hint…

what property are you referring to? and a helpful hint to you, try using
spell check before you send an email.

####-Original Message####-
From: Angela M. Benson [mailto:angela.benson@eprojectcompany.com]
Sent: Thursday, October 24, 2002 7:11 PM
To: hbetz@cornellandassociates.com
Subject: Helpful hint…

When I look for an property, I look for two things… a.) a photo of the
property, and b.) square footage.

You guys don’t list square footage at all, which makes your listings
worthless to me.
Please consider adding them to your listings.

Angela

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