Interpersonal Communications: Summary

I’ve learned a lot over the past several weeks about my communication skills; areas where I am adept and areas where I could use focused attention for improvement. First, I will explore the skills I have demonstrated some measure of ability over are my use of non-verbal communications, confirming communications, and resolving conflicts with the win-win approach. Next, I will delve into the areas that I will, using the resources provided by this class, exerting effort in my endeavor to improve. Those areas are reducing my defensive reaction when it comes to criticism, having a better understanding and grip on my emotions, adjusting my self-concept, identity management, using the clear message format in tense situations, and finally empathic listening without diverting attention to myself. Continue reading