AT&T Voicemail Not Working?

See also: iPhone “Cannot Connect to Voicemail Call AT&T”.

I used the call forwarding feature on my Windows Mobile 6 SmartPhone when I was about to board a flight and was worried about missing a very important phone call. I successfully had it set up to forward all calls to my friend, but when I landed I found out that my voice mail was screwed up.

When my friends rolled over to voice mail, they would get this message: “Welcome to AT&T voice mail. We need more information to direct your call to the appropriate voice mail box. To leave a message, please dial the 10 digit phone number to the person your trying to call. If you have a mailbox on this system, please press #.”

Have this problem? Don’t despair! There is a code you can dial from your phone which turns off call forwarding, and reconnects you to the tower. Ultimately, it fixed this issue for me.

Dial #002# and “send” or the “call” button. It should come back and say “Succeeded”. Then have a friend test your voice mail.

Still have issues? Call AT&T Customer Service from a different phone than your cell phone at 1-800-331-0500. Have them check to make sure that your voice mail forwarding feature is turned on. (It is a feature you can turn off and on.)


8 thoughts on “AT&T Voicemail Not Working?

  1. Taylor says:

    Hey, thanks a lot! After searching the internet forever trying to find a solution to my iphone’s stupid voicemail problem, your quick #002# thing finally worked!

  2. Dan says:

    If the above solution didn’t work for you.

    I had this problem also, what caused it for me was that I had recently upgraded my line for an iphone and so they had transfer my voicemail into a visual one. I never activated the iphone and so my voicemail wasn’t configure properly. I had to call in for them to remove the activation for my voicemail to work again. Hope it helps.

  3. Pingback: iPhone “Cannot Connect to Voicemail Call AT&T” | spunkygidget

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